Delivery and Payment

SCHEDULE ADVISORY - as of May 5, 2020


GERALD.ph remains open for your grocery needs. To help with smoother transactions:

 

-Our regular delivery areas are back! 

Mondays to Saturdays : Makati, BGC, Taguig (selected areas), Pasig, Mandaluyong, Ortigas, San Juan, Manila, Pasay

Daily except Wednesdays , Saturdays and Sundays: Quezon city (selected areas).

Wednesdays and Saturdays : selected areas in Alabang and Paranaque.

Earliest delivery date is determined upon checkout. We are doing our best to serve all orders, but we seek your understanding if deliveries are taking longer than usual. We are still maintaining a social distancing and a minimal rotational workforce for the safety of our employees.

- Scroll further below for a map of the coverage areas. 

 

-Starting March 18, method of payment is limited only to online payment by credit card (no cash payments)

 

-Should there be missing items in your order, your refund will be processed online and directly credited back to you through your bank account.

 

-No contact policy: to maintain both yours and our staff's safety, delivery of your orders will be until the building’s lobby only, to minimize direct contact and maintain social distancing.

 
Rest assured that precautions are in place to ensure both your and the safety of our riders and staff, in delivering to you. Our partner drivers and riders are well-equipped with the knowledge on healthy safety procedures. 


We require all riders to wash and sanitize their hands, wear masks at all times during dispatching, delivering, and remitting sales, and are prescribed to always keep social distance to uphold health and safety in our operations.

 
We wish for your health and safety. Thank you for your unwavering support.

 

Delivery Fees

We want to make sure that you get the best quality products and delivery experience possible.

To do this, we have set up the following process to fulfill your deliveries:

Rates per single delivery:  Php 90.00


Area 1
Schedule

Makati

Bonifacio Global City

Taguig 

Mandaluyong

Manila

Pasay

Pasig

San Juan

Daily delivery, except  Sundays

P90.00 standard delivery fee

FREE delivery for orders of more than 5,000 pesos

Area 2
Schedule

Alabang - Selected Areas

Paranaque - Selected Areas

Wednesdays and Saturdays

P90.00 standard delivery fee

FREE delivery for orders of more than 5,000 pesos

Area 3
Schedule

Quezon City - Selected Areas

Daily delivery, except Wednesdays and Saturdays

P90.00 standard delivery fee

FREE delivery for orders of more than 5,000 pesos

Unlisted areas: case-to-case basis.

Refer to the Map for your location.

If you are outside our Delivery Areas as indicated, Contact US.


Delivery Schedule


Area 1 - We deliver in as fast as 24 hours!

(Areas: Makati, Bonifacio Global City, Taguig,  Mandaluyong, Manila, Pasay, Pasig, San Juan

Delivery: DAILY, except Sundays

Confirm your order before 12PM and it can be delivered from 8AM to 5PM of the next delivery day. 

After 12 PM, orders will be delivered in 2 delivery days - 8 AM to 5PM.

Note: After Friday 12 PM , delivery will be on Monday.

 

Area 2 - We deliver 2 days per week: Wednesdays and Saturdays

(Areas: Alabang, Paranaque )

Delivery: Every WEDNESDAY and SATURDAY

 -Confirm your order before 12 PM of the previous day (Tuesday/Friday) get delivered from 8 AM to 2 PM of the next delivery day.

 

Area 3 - We deliver selected days per week

(Areas: Quezon City - selected ares)

Delivery: Daily delivery except, Wednesdays, Saturdays and Sundays

 -Confirm your order before 12 PM of the previous day to get delivered from 8 AM to 5 PM of the next delivery day.

 


Delivery to Other Areas -  Contact US to inquire.

For all other areas in Metro Manila, please write to feedback@gerald.ph, and we will contact you as soon as possible with a special delivery offer based on your location.

We can also deliver outside Metro Manila via airport-to-airport cargo service. Please write to feedback@gerald.ph, and we will get back to you with a quotation for special packing and cargo delivery.

 

PAYMENT

The following payment methods are accepted:

- Payment upon delivery by cash

- Payment online upon checkout by credit card

- Over-the-counter deposit to BPI account (for deliveries outside Metro Manila)

Sodexo Rewards

 -GERALD.ph now accepts Sodexo Rewards "Mobile Pass" and "Gift Certificates" as payment. Click here for more info 

on how to use your Sodexo Rewards.

(updated as of June 30, 2020)